Client product guide

Marketplace cases, proposals, appointments, messages, hire requests, and contracts — step by step.

5 min read

Messages

Talk with attorneys about your case, proposals, and next steps — after you engage with them first.

Client messages

Messages

Maria S.
New
I can help with your custody matter.

David L.
Happy to discuss your case this week.

How it works

1. You must first engage with an attorney before messaging starts. From a proposal on My cases, use Send message, Book a meeting, or send a hire request to open a conversation.
2. Open Messages from your client dashboard.
3. Select a conversation tied to your case to view messages from attorneys you have engaged with.
4. Ask questions before hiring, clarify fees, or follow up after sending a hire request.
5. Your message history stays linked to the case so you always have context.

Good to know

• You cannot start a new conversation from Messages alone — engage from a proposal first.
• If you have not contacted an attorney yet, open your case and use Send message on their proposal.